Shipping & Return

Shipping

For private customers

As soon as we have sent the parcel on its way, a shipping notification will be sent by e-mail to the e-mail address provided. For orders from Germany, the shipping costs are €4.90 up to an order value of €50.00. If the order value is higher, shipping is free of charge. For our customers in Austria the general shipping costs are €12,90 . Shipping to other EU countries is generally subject to a charge of €20.00 per order for postage and packaging. The costs will be shown before the order is completed. Deliveries are generally only made to addresses in the Federal Republic of Germany and the EU. We do not ship to private customers in countries outside the EU. Our shipping service provider is DHL. 

Translated with www.DeepL.com/Translator (free version)The usual legal regulations apply to the transfer of risk. Please note the delivery time information for each item you order. The delivery time for your order is based on the item with the longest delivery time. Our General Terms and Conditions (GTC) apply.

Return

For private customers

The contract concluded with us can be revoked within 14 days without giving reasons. The revocation period is 14 days and begins on the day on which the goods are taken into possession personally, or by a named third party who is not the carrier. The customer shall bear the costs of the return shipment if the delivered goods correspond to the ordered goods. Further information and the corresponding cancellation form can be found at the bottom of the shop page under "Right of cancellation & cancellation form". If you as a buyer have made use of your right of withdrawal within 14 days, we will refund the purchase amount via the payment method chosen for the order. The processing may take a few days and we therefore ask for your patience and understanding in advance. Thank you very much!